We can assist our customers or our customers’ customers (in the barrier parking area), in an effective and direct way through remote support.
In this offering line there are two distinct services:
• informative systems;
• automatic barrier parking facilities.
The Esa Service Remote Control and Help Desk services to our customers’ customers is provided through our Control Room Remote Systems.
Esa Service has a specific Control Room, active 24/7, authorized by a Prefecture of Padua license under Art. 134 T.U.L.P.S. (Italian Consolidated Law on Public Security), by the Padua Police Headquarters and manned by security guards, according to Italian Ministerial Decreete n. 56 – February 25th 2015 n.56. Esa Service Security Guards have specific experience in the management of the barrier parking issues. During normal hours, Esa Service security guards take remote control of the car park and deliver the following services:
• Help Desk – Professional support answering to direct SOS phone calls received from all the devices of Parking automatic system (columns, cash machines, SOS point, etc.).
• CCTV Patrol – periodic inspection through surveillance;
• Support – remote troubleshooting or prompt activation of decisive interventions on site.
Esa Service keeps track of actions taken and delivered to the customer monthly, weekly or daily report with call detail: the joint analysis of customer / Esa Service is a mutual opportunity to understand the critical issues and derive a technical and organizational improvement plan.
The aim is to implement interventions to reduce the need for support from the Help Desk and Control Room and make users and customers as autonomous as possible in the use of systems and services.
Our Control Room gets continuous updates to provide our customers the best service.